Rabu, 18 Mei 2011

Paduan Membuat Blog Online pada blogger.com

Langkah - Langkah membuat blog online pada blogger.com sangat mudah. Berikut langkahnya
1. Pastikan anda memiliki email yang valid. Apabila belum silakan buat email terlebih dahulu
2. Buka situs www.blogger.com / www.blogspot.com


3. Pilih Buat blog dan ikuti step-stepnya
*Isi alamat email anda
*Pasword blog
*Display name
*Word verification
4. Kemudian tentukan nama blog dan url blog anda.
5. Pilih background untuk blog anda. Ada beberapa pilihan background atau template

6. Setelah semua selesai pilih Mulai blog.Anda bisa mulai membuat posingan. Cobalah untuk mebuat postingan atau entri sederhana.
7. Ada menu terbitkan entri yang berfungsi untuk langsung menampilkan postingan atau entri anda, simpan dan pratinjau untuk melihat melihat blog sementara
8. Selesai.

Rabu, 11 Mei 2011

Designing and Implementing Customer Service Programs

 Date :
Friday, 27-05-2011
09:00 AM - 05:00 PM

Venue :
Harris Hotel
Jl. Dr. Sahardjo No. 91
Jakarta.

Fee :
Rp. 1.500.000

Seminar/Conference Description :
Objectives
In today’s customer-oriented business environment, 'people skills' are critical for personal and organizational success. How you handle customers can directly affect your individual goals as well as your team and company’s performance.

This workshop gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.

Other Benefits
- Deliver better, faster service
- Increase customer satisfaction
- Gain repeat business
- Increase your credibility with customers –and your value to your organization
- Knowing what customers expect
- Creating a positive image with customer

Who Should Attend :
Everyone who provides a service or product to external or internal customers, including customer service representatives, technical and support personnel, field services representatives, account managers, credit and billing specialist, small business owners –as well as managers who want to reinforce their skills and train their staffs.

Speaker :
1. Sahala P. Sinurat, MSc
is the founder -with two others- of PT Samchads Consulting Indonesia. He accomplished, after getting a scholarship from Overseas Fellowship Program (World Bank), his master degree in Operations Research from University of Delaware, Newark (US) in 1990.
With a proven record of teaching, training and consulting experiences and exposure to different cultures behind him, as he held several positions at various organizations that include:
- Consultant and Professional Staff to Lembaga PPM
- Training and Development Manager for Rothmans of Pall Mall Indonesia
- Training and Development Manager for the British American Tobacco (BAT)
Mr Sinurat has more than 8500 hours of teaching in addition to his consulting experience and years of practicing manager. His client list include PT Phillip Morris Indonesia, PT Jasa Marga, PT Pelindo II, PT DaimlerChrysler, PT Capsugel Indonesia, PT Pembangunan Jaya Ancol, PT BAT, PT Rothmans of Pall Mall Indonesia, PT Coca Cola Bottling Company, PT Amarta Karya, PT Surveyor Indonesia, PY Telkom, PT Unilever, BCA etc.
2. Dra. Erni Pratiwi, MA
is a senior professional staff of PT Samchads Consulting Indonesia. Born in Yogjakarta and obtained her master degree in Human Resources from the George Washington University in Washington DC, USA. She has a very good and unique blend of experiences as a training facilitator, consultant and practicing manager. She has led hundreds of training topics especially in HR field when she was working for LPPM. She also had led many consulting projects when she worked for the same institution. Her client lists come from many industries such as Oil Company, Hospital, BUMN, Pharmaceuticals, Construction, and Manufacturing Industries. She also has experience as a praticing manager as she held the position of
- Human Resources and Training Manager for Rajawali Citra Televisi Indonesia (RCTI)
- Manpower Planning and Development Manager for Bimantara Holding

Outline :
Agenda
1. Introduction / Background
    - Workshop objectives
    - Expectation of participants
2. Importance of Customer Services
    - The Service Advantage
    - The Customer's View
    - Customer Loyalty
3. Customer Needs and Wants
    - Identify Customer
    - Discover Customer' Needs
    - Respond Effectively
4. Interact With Customer
    - Communicate Face-to-Face
    - Service By Telephone
    - Written Interaction
5. Support Customer Service
    - Develop a Partnership
    - Solve the Customer's Problem
    - Exceed Expectation
6. Handle Difficult Situation
    - Soothe Upset Customer
    - Overcome Sales Resistance
    - Manage Stress
7. Build Customer Relationships
    - Provide Exceptional Service
    - Company Loyalty Efforts
    - Value Teamwork
8. Closing (Summary and Conclusion)

Supervisi Efektif: Fungsi dan Peran Supervisor


Date :
Monday, 23-05-2011 - Wednesday, 25-05-2011
09:00 AM - 04:00 PM

Venue :
Harris Hotel
Jl. Dr. Sahardjo No. 91
Jakarta.

Fee :
Rp. 3.000.000

Seminar/Conference Description :
Sasaran
Menduduki jabatan menjadi sebagai seorang supervisor merupakan hari-hari kritis pada karir seseorang. Hal ini disebabkan, karir berikutnya akan sangat tergantung pada keberhasilannya sebagai seorang supervisor. Bila ia berhasil menjadi seorang supervisor, dapat diharapkan maka ia akan lebih mudah menjadi berhasil pada tangga karir berikutnya.

Namun, banyak sekali supervisor diangkat tanpa didahului dengan persiapan yang matang, seperti membekali dengan pengetahuannya tentang apa yang merupakan fungsi dan perannya sebagai supervisor, apa yang merupkan kontribusinya bagi organisasi dan lain-lain. Sehingga, banyak supervisor masih bekerja seperti seorang pelaksana yang mengakibatkan harapan perusahaan yang ada di pundak supervisor tidak dapat diwujudkan.

Untuk itulah, kami merancang program pelathan 2½ hari ini untuk membekali para supervisor dengan pengetahuan tentang apa fungsi dan perannya sebagai supervisor.

Manfaat Lain
Dengan mengikuti pelatihan ini, manfaat lain yang didapatkan peserta antara lain adalah mereka
- Mulai berpikir sebagai seorang manajer dan seorang pemimpin
- Mengetahui konsep manajemen dan bagaimana penerapannya di unit kerja mereka
- Mengetahui apa riteria keberhasilan seorang supervisor
- Mengetahui bagaimana memimpin berdasarkan kepemimpinan situasional
- Mengetahui bagaimana memotivasi anak buah
- Bagaimana memberikan perintah dengan benar
- Bagaimana melakukan umpan balik kepada anak buah
- Bagaimana melakukan penilaian karya

Who Should Attend :
- Para calon supervisor, para supervisor dan para manajer baru
- Para supervisor veteran yang belum pernah mengikuti pelatihan supervise efektif

Speaker :
1. Sahala P. Sinurat, MSc
is the founder -with two others- of PT Samchads Consulting Indonesia. He accomplished, after getting a scholarship from Overseas Fellowship Program (World Bank), his master degree in Operations Research from University of Delaware, Newark (US) in 1990.
With a proven record of teaching, training and consulting experiences and exposure to different cultures behind him, as he held several positions at various organizations that include:
- Consultant and Professional Staff to Lembaga PPM
- Training and Development Manager for Rothmans of Pall Mall Indonesia
- Training and Development Manager for the British American Tobacco (BAT)
Mr Sinurat has more than 8500 hours of teaching in addition to his consulting experience and years of practicing manager. His client list include PT Phillip Morris Indonesia, PT Jasa Marga, PT Pelindo II, PT DaimlerChrysler, PT Capsugel Indonesia, PT Pembangunan Jaya Ancol, PT BAT, PT Rothmans of Pall Mall Indonesia, PT Coca Cola Bottling Company, PT Amarta Karya, PT Surveyor Indonesia, PY Telkom, PT Unilever, BCA etc.
2. Dra. Erni Pratiwi, MA
is a senior professional staff of PT Samchads Consulting Indonesia. Born in Yogjakarta and obtained her master degree in Human Resources from the George Washington University in Washington DC, USA. She has a very good and unique blend of experiences as a training facilitator, consultant and practicing manager. She has led hundreds of training topics especially in HR field when she was working for LPPM. She also had led many consulting projects when she worked for the same institution. Her client lists come from many industries such as Oil Company, Hospital, BUMN, Pharmaceuticals, Construction, and Manufacturing Industries. She also has experience as a praticing manager as she held the position of
- Human Resources and Training Manager for Rajawali Citra Televisi Indonesia (RCTI)
- Manpower Planning and Development Manager for Bimantara Holding

Outline :
Agenda Pelatihan
1. Pembukaan/Latar Belakang
    - Sasaran Pelatihan
    - Harapan Peserta
    - Proses Manajemen
    - Fungsi dan Peran Supervisor
2. Peran Pemimpin
    - Kepemimpinan: Defisini dan Mengapa Kita Perlu Belajar Kepemimpinan
    - Kepemimpinan Situasional
    - Level Pengembangan Anak Buah
    - Gaya Kepemimpinan pada Setiap level
    - Implementasi Konsep dalam Pekerjaan Sehari-hari
3. Motivasi Yang Efektif
    - Motivasi: Definisi dan Mengapa Supervisor Perlu Pengetahuan Tentang Bagaimana Cara Memotivasi?
    - Peran Supervisor dalam Memotivasi
    - Beberapa Konsep Motivasi
    - Bagaimana Mengetahui Motivasi Anak Buah?
    - Bagaimana Memotivasi Anak Buah?
4. Memberi Perintah
    - Memberi Perintah: Definisi dan Mengapa Perlu Beajar tentang Memberi Perintah?
    - Sepuluh Kesalahan dalam Memberi Perintah dan Cara Mengatasinya
    - Langkah-langkah Memberi Perintah Yang Efektif
5. Umpan Balik Yang Efektif
    - UMpan Balik: Definisi dan Mengapa Supervisor Perlu Belajar Bagaimana memberi Umpan Balik?
    - Tiga Tipe Umpan Balik
    - Langkah-langkah Memberi Umpan Balik
6. Penilaian Karya
    - Penilaian Karya: Defisinis dan Mengapa Supervisor Perlu Belajar Bagaimana Melakukan Penilaian Karya?
    - Langkah-langkah Penilaian Karya.
7. Games Integrasi
    o Game Integrasi (Gabungan Pemecahan Masalah dan Pengambilan Keputusan, Kepemimpinan Situasional dan Dinamika kelompok)
8. Penutupan

Leader As A Coach

Peranan Leader dalam Pengembangan Kinerja
- Fungsi leader dalam proses pengembangan kinerja
- Manfaat dan Hambatan dalam Pengembangan Kinerja

Lima Kartu As Seorang Leader
- Jelas, artinya harus benar-benar dapat dipahami dan dimengerti.
- Lugas, harus tanpa basa-basi, to the point dan strike.
- Tegas, berarti tidak boleh mencla-mencle.
- Integritas, berarti harus benar-benar sebagai teladan dalam berbuat untuk menuju perbaikan dan kebaikan.
- Tuntas, berarti semua harus selesai, tidak boleh setengah-setengah.


Tempat     : Hotel Harris Tebet, Jakarta
                  Jl.Dr. Saharjo
Waktu      : 08.00 - 17.00 WIB
Harga       : Rp.1.750.000,-

Contact
PT AsprinetIndonesia
Jl. Bank IV No. 3 PelaMampang
Telp. (021) 7191612  Fax. (021) 7199552